Warranty Policy
-
Warranty applies to original purchases only
-
Warranty is effective under normal use , for a period of 1 year from the date of first purchased of the product.
-
Warranty covers the product when used for its intended purpose only
-
Warranty does not cover normal wear and tear, such as dents, scratches and paint chips, accidental damage including dropped product, product misuse and improper cleaning/care
-
Modifications to the original product and repairs not performed by RELAX are not covered
-
Accessories, including straws and brushes, are also not included
-
If an identical replacement is not available, we reserve the right to replace it with a comparable color and/or style
To claim a warranty, please follow the below steps:
Step 1:
Log in to your Relax Account, click on the claim warranty which will located at your account's homepage and follow the steps required to claim the warranty
Step 2:
Our customer care staff will process your Warranty Claim and will contact you within 3 working days. Once completed, please proceed to send the returned goods back to us.
Step 3 :
Securely package your items for shipping so they won't be damaged in transit and proceed to ship your package using a traceable shipping method to:
TLC Houseware Sdn BhdAttn: RELAX Warranty44-B, LebuhMacallum,10300 Georgetown,Penang, Malaysia.
