*** Welcome to the Simplus Official Store.
Our focus is on vacuum cleaners, air fryers, dehumidifiers and other small electrical appliances.
Thank you, and enjoy your Simplus buying experience!
*** Product Specification
Model: S-Clean V1 Pro
Net Weight: 4 KG
Power：200W
Battery Capacity: 4000mAh
Use Time: 25-40min
Applicable Ground Material: Wood Floor, Tile, Carpet
*** Precautions：
1. After cleaning the filter, please ensure it is completely dry before use.
2. Please use the original adapter to charge the machine.
3. It is normal to find linear water stains on the floor after use.
*** Contraindications:
1. Do not add high-foam detergent products to the clean water tank such as laundry powder, laundry detergent, dish soap, hand soap, body wash, etc.
2. Do not vacuum foamy liquids.
3. Do not add water above 60°C to the clean water tank.
4. Do not tilt the machine sideways when there is liquid in water tanks.
5. Do not recline the machine beyond 140°.
6. Do not operate the machine if the roller brush cover is not securely fastened.
7. Do not operate the machine if the handle installation screws are not securely tightened.
*** Simplus After-Sales Policy
- Customers have the option to return/refund the product if they are dissatisfied with it or if it has quality issues after 30 days of receiving it, along with images and reasoning.
- Please keep in mind that the goods is not returnable, save for product quality issues such as damage or scratches that do not effect resale value.
- If you encounter a warehouse error or send incomplete product parts, please notify the customer care via live chat, and we will resolve the issue for the customer as quickly as possible.
- If the buyer keeps the device for more than 30 days, Simplus provides a one-year warranty (exchange only, no repair). The customer must be a simplus member and can reach out to customer care via live chat for more details on the Simplus one-year guarantee and scope of use.
*** Note
- When unboxing the package, customers should photograph the goods to expedite after-sales handling if there is an issue with it.
- The one-year guarantee may only be used once per order.
- If an order is returned for reasons other than product quality, the client is liable for the return shipping expenses.
