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[Credit/Debit Card] Why can't I check out with my credit/debit card?

If you can't check out with your credit/debit card, it may be due to transaction limits, card errors, unaccepted cards, or restrictions due to card misuse. Read on to find out how you can resolve the issue.

Transaction Limits
There is a maximum transaction limit for credit/debit card purchases

Card errors
Card not showing
If a new card you have added is not showing, close and reopen your PGMall App.

Incomplete payment
If your payment process was incomplete, check with your bank to see if the amount was deducted
before making another payment attempt. Alternatively, you can contact PGMall Shopper Support for clarification.

Restrictions due to card misuse
Credit/debit card payments are subject to transaction policies by card providers. If your credit/debit card is suspected of violating the policies, you will not be able to check out with it on PGMall. Try another card if you have one. Or, you can contact PGMall Shopper Support if you think that the error is not due to any suspicious activities.
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