Shopper FAQ


FREQUENTLY ASKED QUESTIONS


1. What is the payment option available in PG MALL?

A: : In PG Mall, shoppers can opt for payment using Online Banking from all major banks in Malaysia via FPX Transfer.

2. How can I shop in PG MALL?

A: : Just 4 simple steps and you can start shopping in PG MALL:

  1. Sign-up Shopper account in PG Mall. Click here
  2. Validate your email address.
3. Can I at the same time become a Merchant in PG MALL?

A: : Yes, any individual above 18 years old with registered company can become PG MALL Merchant.

Go to “Merchant Office” >> “Sign-up as Merchant”, fill-in relevant fields and submit required document for approval. Merchant Panel will review to approve the submitted document within 2 business days.

For further assistance, contact Admin at +604 643 9999 or email to merchant@pgmall.my

4. How if I forget my login password?

A: : Click on “Forgot Password” in your login page, insert your login email address, you may able to set new password through the email received. Then you shall able to login with email address and new password.

5. Am I entitled to incentive on top of my purchase?

A: : YES. For every purchase made in PG Mall, 5% of total collected Transaction Fee will be credited back to you.

6. What would I get if I refer my friends to shop on PG Mall?

A: : For every referred shopper by you, we pay up to 20% of the total collected Transaction Fee back to you. Please refer to our Consumerchant for more details.

7. When do I get the Own Purchase and Referral incentive?

A: : On the 25th of each month, all incentives including Own Purchase and Referral will be creditted to your C-wallet on PG Mall. You may check on your statement when you login into your account respectively. For amount above RM100, will be credited straight to your validated Bank Account.

8. What is Store Credit?

A: : C-Wallet is as widely known as store credit in all major e-marketplace. C-Wallet is an electronic function where you can check your monthly Own Purchase Incentive, Referral Incentive, Free Gifts, Refund and others. For every referred transaction, you will be rewarded with Referral Incentive according to pay-out table as published in Consumerchant.
Monthly incentive will be credited on every 25th of the following month.
You can use these incentives for any purchase on PG Mall.

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