1) How long does it take to repair the Smart Tag?
• The duration will take about 3-5 days.
2) How do I proceed for repair service?
• Kindly follow the necessary process as written below:
For SMARTAG after the warranty period;
Step 1 : Purchase one (1) REPAIR SERVICE Smart Tag
Step 2 : Send your Smart Tag to us via courier service or drop by our office.
Step 3 : Write your full details at the consignment note including your contact number and address to return back the Smart Tag.
Step 4 : Write down your SMARTAG problem
Step 5 : Ensure that your Smart Tag is well protected.
Quick checklist! – Your package should include the following :
- 1 x faulty Smart Tag (battery and other accessories not required)
- 1 x Screenshot and Send us your Order ID to our Chatbox .
3) How do I know my SMARTAG is ready?
• We will call or email to customer.
4) Is there a warranty?
• Yes, 1 year warranty on the same problem.
5) What is the address for delivery?
• Delivery address to Basset Sdn Bhd is as follows :
Basset Sdn Bhd
No.32, Jalan SS 26/13,
Taman Mayang Jaya,
47301 Petaling Jaya,
Please take note to write your full details – full name, full address, contact number and email address, at the envelope.
Terms & Conditions
1) Voucher expiry: Voucher must be redeemed 60 days upon purchase.
2) Each voucher can only be used once.
3) No cancellation or refund after the deal has been purchased.
4) The voucher code is only for Smart Tag/MaxTag Repair Service and return shipping.
5) Shipping is available within Malaysia only.
6)There will be no extension on the redemption of voucher that has expired, and not exchangeable for cash.
7) Basset Sdn. Bhd. reserves the rights change the terms and conditions, and prices at any time without prior notice.
**If you require any assistance, please contact: 03 78052488, or
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