Dear customer, if you receive a broken base (within 3 days receive the item), please let us know before rate us 1 star, we will resend for you a new one, we are very confidence that we provide the best packaging in the market, however, courier nowadays may have handling problem and throw the item very hard, don't worry, we will serve customer until the end, please allow us to have a chance to serve you before rate us, many of our customer regret rating us 1 star after we provide them a new one TT
