Merchant FAQ


A. MERCHANT ACOUNT REGISTRATION


1) How to register as PG Mall merchant?

A: Please login to https://pgmall.my/merchant-registration for the merchant account registration.

2) What are the cost / fee to register as a PG Mall merchant?

A: There is no cost / fee will be charged for the new merchant account registration.

3) How long to get approved by PG Mall?

A: New merchant account will be approved within one working day from the date of registration.

4) What if I didn’t receive any email notification on the merchant account approval?

A: Please contact to merchant@pgmall.my for your enquiry.

4) What if I didn’t receive any email notification on the merchant account approval?

A: Please contact to merchant@pgmall.my for your enquiry.

5) What is the meaning of PG Code in the merchant registration page?

A: This is the referral code for those who had shopper account with Public Gold Marketing Sdn Bhd. Please skip and ignore if you do not have the PG code to insert.

6) What if a message showing that the company name has been taken during merchant account registration?

A: 2 scenarios that might be happened:-

  1. The merchant account has been registered successfully.
  2. This company name has been taken before your merchant account registration. Please contact us at merchant@pgmall.my for your enquiry.

7) Why I am unable to search my merchant store on www.pgmall.my even my merchant store has been approved?

A: Your merchant store will only being published when the store info and products are completed uploaded on PG Mall.

8) What is the ConsuMerchant® concept that highlighted by PG Mall?

A: ConsuMerchant® are rewarded for their experience sharing with fellow family and friends through its referral programme that rewards all successful transactions may it be performed by shoppers, merchants, or even referred shoppers. The more the referrals spend, the more referees will earn.


B. PRODUCT


1) How to upload the item on PG Mall?

A: After you’ve login to the merchant office, you may refer to the video tutorial on “How to Upload Product”.

2) What if I have more than 30 SKUs on hand?

A: We do provide bulk product listing solution. You may download the bulk product listing template from merchant office dashboard. Once you have done the template with data, send to merchant@pgmall.my by indicating your merchant store name with merchant ID.

3) Do you provide any product synchronization service with market service provider?

A: Yes, we have. Please contact us at merchant@pgmall.my for more information.

4) Do you provide any product synchronization service with market service provider?

A: Yes, you may contact us at merchant@pgmall.my for bulk product listing solutions.

5) How long to take for new product approval on PG Mall?

A: Product will be approved within 48 hours from the date of submission.

6) Why my products being rejected?

A: Please login to merchant office and refer to the message on product rejection. You are requested to revise accordingly and re-submit for product approval.

7) What’s the transaction fee for my products?

A: Please login to merchant office and view the schedule of transaction fee.

8) Who should I contact for any emergency matters?

A: Please reach our Merchant Management Team as below:-

  1. Ms. Gennie Chia 011-1067 0916
  2. Ms. Sandy Ma 011-1076 2916

9) How is the SST implementation on PG Mall?

A: Your product selling price shall be including with SST.

Product Name

Price : RM 0

Quantity : 2

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